Terms of Service

## Terms of ServiceEffective Date: 1 May 2026These Terms of Service ("Terms") govern your access to and use of our services. For clients with existing service agreements prior to this date, these Terms supersede all previous terms of service upon continued use of services or the next billing cycle, whichever occurs first.## Service Provider and Billing ArrangementsServices are provided by JH Consulting SLU, a company registered in the Principality of Andorra (Av. Joan Maragall 8, Apt. 6c, Andorra la Vella, AD500, Andorra) (the "Service Provider").Invoicing and payment collection are performed by JEH Compound Online LTD, registered at Griva Digeni 51, Athineon Court, Office 202, 8047 Paphos, Cyprus (the "Billing Agent"), acting as disclosed agent on behalf of the Service Provider. The Billing Agent has no authority to conclude, modify, or terminate service agreements. All contractual obligations for service delivery rest solely with the Service Provider.## ServicesWe provide the following digital marketing services:- Competitive Advertising Research
- Campaign monitoring and optimization
- Marketing campaign & targeting setup
- Creative design for marketing campaigns
- Ad copy creation
- Advertising strategy development
- Tracking solution implementation
- Communication support
- KPI analysis and optimization## Billing and PaymentPayment terms are as follows:- Service fees will be charged according to the most recent communication via email
- Additional fees apply when monthly ad spend exceeds specified thresholds
- All invoices are issued by the Billing Agent on behalf of the Service Provider
- Payments are made to the Billing Agent's designated bank account
- All payments are processed via our designated payment provider
- No refunds are provided
- Advertising spend is not included in service fees and remains client responsibilityVAT Treatment: The Service Provider is established in Andorra (non-EU). For EU business clients, services may be subject to reverse charge VAT in the client's jurisdiction. Clients are responsible for determining and fulfilling their local VAT obligations.## Service Period- Initial commitment period is three months
- Automatic renewal for additional three-month periods
- Cancellation requires written notice two weeks before renewal date## Payment Dispute Policy- Unauthorized chargebacks or payment disputes will result in a penalty fee of twice the disputed amount
- Original service fees remain valid and payable regardless of chargeback attempts
- Client must schedule a consultation call before initiating any payment disputes
- All chargeback penalties are in addition to the original service fees
- Payment provider dispute resolution terms apply in addition to these terms## Dispute Resolution Process- Mandatory consultation call before filing disputes
- Written documentation of dispute required
- Resolution attempts must follow established communication channels
- Failure to follow dispute process may result in additional penaltiesThese terms regarding chargebacks and payment disputes are binding and enforceable as part of the complete Terms of Service.## Non-SolicitationFor 24 months following service termination, neither party shall:- Directly or indirectly hire the other party's employees
- Contract with the other party's consultants
- Solicit staff members involved in service delivery## Governing Law and JurisdictionThese Terms are governed by the laws of Germany. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Germany.## Legal Framework- These Terms may be modified by specific email communications
- Most recent written communications supersede these Terms where applicable
- Service delivery requires proper access and asset provision
- The Service Provider maintains the right to payment regardless of client-side delays## IndemnificationUsers agree to indemnify and hold both the Service Provider and the Billing Agent harmless against claims, losses, damages, liabilities, penalties, or expenses arising from service use.## SeverabilityIf any provision becomes invalid, remaining provisions maintain effectiveness. Invalid provisions may be limited to maintain enforceability.## Entire AgreementThese Terms constitute the complete agreement regarding service use, superseding prior agreements except where modified by subsequent email communications.